Privacy Policy

Last updated: 14th October 2024

Lavelle® is a registered trademark of NIBA. All services, transactions, and legal obligations on this website are managed and operated by NIBA.

This Privacy Policy describes how NIBA (the "Company", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from www.lavelle.in (the "Site"), or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as set out below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect to:

• Communicate with you
• Provide the Services
• Comply with applicable legal obligations
• Enforce applicable terms of service
• Protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with the Site and use our Services. The term "personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you submit to us directly through our Services may include:

• Basic contact details, such as your name, address, phone number, and email address.
• Order information, including your name, billing  address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, and security questions.
• Shopping information, including items viewed, added to your cart, or added to your Wishlist.
• Customer support information, such as the details you choose to include in communications with us (e.g., when sending a message through the Services).

Some features of the Services may require you to provide certain information directly. If you choose not to provide this information, you may not be able to use or access certain features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") to collect this data. Usage Data may include:

• Information about how you access and use our Site and your account
• Device and browser information
• Information about your network connection
• Your IP address
• Other details about your interaction with the Services

Information We Obtain from Third Parties

We may also obtain information about you from third parties, such as:

• Vendors and service providers who collect information on our behalf, such as GoDaddy, who supports our Site and Services.
• Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process payments and fulfill your orders.
• Marketing partners who may collect data through tracking technologies such as pixels, web beacons, software developer kits, and cookies.

We treat any information we obtain from third parties in accordance with this Privacy Policy. However, we are not responsible for the accuracy of information provided to us by third parties or for third-party policies and practices. For more information, see the section below on Third Party Websites and Links.

Third-Party Service Providers

Our store is hosted on the GoDaddy platform, which provides us with the tools and services necessary to operate our website and offer our products and services. Please note that GoDaddy is a third-party service provider and has access to all data processed through their platform, including data related to your use of this website. GoDaddy operates independently from our brand, and we do not own or have any rights to the GoDaddy platform. Any data processed by GoDaddy is subject to their own privacy policies and terms of service, which we do not control. You can review GoDaddy's Privacy Policy here.

How We Use Your Personal Information

We may use your personal information for the following purposes:

• Providing Products and Services: To process payments, fulfill orders, send notifications related to your account, manage your account, arrange shipping, facilitate returns, and enable you to post reviews.
• Marketing and Advertising: To send marketing, advertising, and promotional  communications (by email, text, or postal mail) and show you advertisements on our Site and other websites.
• Security and Fraud Prevention: To detect, investigate, or take action regarding fraudulent, illegal, or malicious activity.
• Communicating with You: To provide customer support and improve our Services.

We Do Not Sell Your Information  

At NIBA, we are committed to protecting your privacy and ensuring your personal information is used responsibly. We want to assure you that we do not sell your personal information to third parties for any purpose. The data we collect from you is used solely to provide and improve our services, communicate with you, and fulfill your orders. We respect your privacy rights and are dedicated to maintaining the confidentiality of your information in accordance with this Privacy Policy.

Cookies

We use Cookies to power and improve our Site and Services (e.g., to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services. We may also allow third parties and service providers to use Cookies on our Site for advertising purposes. For specific information about the Cookies we use, please see GoDaddy’s cookie policy here. You can set your browser to reject Cookies, but doing so may negatively impact your user experience and cause some features to work incorrectly or no longer be available.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• Vendors and service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• Business and marketing partners, such as GoDaddy.
• Affiliates or within our corporate group to run our business.
• In connection with a business transaction, to comply with legal obligations, or to protect our rights and the rights of others.

User-Generated Content

If you post product reviews or other user-generated content on the Services, this content will be public and accessible by anyone. We are not responsible for how others use information that you make publicly available.

Third-Party Websites and Links

Our Site may link to third-party websites or platforms. We are not responsible for the privacy or security of such sites. If you follow these links, please review the respective sites' privacy policies and practices.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided personal information, please contact us to request its deletion.

Security and Retention of Your Information

We take reasonable steps to protect your personal information but cannot guarantee "perfect security." Additionally, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Specifically, we will retain personal information for up to five (5) years after the closure of your account or the completion of your last order, whichever is later. After this period, your personal information will be securely deleted or anonymized, unless we are required to retain it longer due to legal or regulatory obligations.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: Request access to the personal information we hold about you.
• Right to Delete: Request the deletion of personal information we maintain.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Portability: Request a copy of your personal information and ask that we transfer it to a third party.
• Right to Opt-Out: Opt-out of the "sharing" of personal information or targeted      advertising.

If you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt-out of the "sharing" of personal information for that device and browser.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@lavelle.in. We will respond to your inquiry as soon as possible.